The Cheesecake Factory

The Cheesecake Factory – Five Stars Out of Five Stars

Review Based on One Experience

1771 Arden Way
Sacramento, CA 95815
(916) 567-0606

3/31/2012

Our server, Nicole Smart, was by far the most amazing server/waitress we have ever come across, ever. She was pleasant and attentive without being overbearing. She was quick and efficient. We each enjoyed a beer with an endive salad and shared a grilled eggplant sandwich with sweet potato fries. Each course was timed perfectly (I quite enjoyed that the best as I hate being rushed to finish my salad to start my main course). Nicole is the epitome of customer service. She made the perfect suggestion for our dessert (a delicious blueberry white chocolate truffle cheesecake). We greatly enjoyed our time at this restaurant and would return again, of course also for the yummy food, but we will make a point to request Nicole’s section. She made our first experience with this restaurant a memorable one, one we cannot wait to repeat. :)

Westfield Solano & Professional Security Consultants

Westfield Solano – One Star Out of Five Stars

Review based on FOURTEEN years experience

1350 Travis Blvd.
Fairfield, CA 94533-4695
(707) 425-6968

Professional Security Consultants – One Star Out of Five Stars

11454 San Vicente Blvd. (2nd Floor)
Los Angeles, CA 90049
(310) 207-7729

1/10/2012

SOLANO MALL SECURITY HARASSES AND VERBALLY ASSAULTS DISABLED VETERAN AND DAUGHTER

The following details the email in which was sent to both Westfield Solano Management and Professional Security Consultants in regards to the incident in which occurred on the morning of the 10th of January.

On 10 January 2012, ANTHONY and I parked in front of Best Buy intending to enter Macy’s to pay a bill and then head over to Best Buy to purchase a computer. While exiting our vehicle, we noted that two Best Buy Geek Squad vehicles were parked on the pedestrian sidewalk. We recalled that weeks prior there was a close call involving a car and a pedestrian. The pedestrian was forced to walk into the parking lot because the Best Buy Geek Squad vehicles were blocking the whole sidewalk. We noted a PROFESSIONAL SECURITY CONSULTANTS employee parked in front of Macy’s seemingly filling out paperwork. ANTHONY attempted to wave at her passenger side window to get her attention that he may inquire about the vehicles which, for all intents and purposes, were illegally parked and blocking the flow of safe foot traffic. The girl in pickup truck, which we were later were informed was named JENIFER, did not notice him and began to drive away. ANTHONY then tapped on the window to again attempt to get her attention. JENIFER then stopped her vehicle and ANTHONY tried to open the door, that he may speak with her. JENIFER eventually rolled down the manual window and they began a conversation in regards to the Best Buy Geek Squad vehicles. JENIFER stated quite bluntly that they (PSC) knew about it but because Best Buy owns the sidewalk, through their rental agreement, they can do as they please. JENIFER was curt, unprofessional, and uninformative. It seemed odd that just because Best Buy was renting the building they could break safety laws. I interjected into the conversation that similarly, a homeowner, despite owning his driveway, cannot block the sidewalk or safe foot traffic, as it is a safety violation. JENIFER continued to state that they would not do anything and if we did not like it, we could take the matter up with Best Buy. I walked away in frustration with the intentions to speak with the individuals in charge of Best Buy regarding the safety issue. JENIFER and ANTHONY were still discussing the issue when I reached and opened the Macy’s door. I turned around and called out to ANTHONY something along the lines of ”this girl can’t do anything about the matter.” At this point ANTHONY began to walk away, stating to ME that she was just a rent-a-cop. AT NO TIME WAS PROFANITY UTILIZED BY MYSELF OR ANTHONY. JENIFER leaned over and continued to loudly argue at the both of us through her open passenger window as we walked into Macy’s.

We entered Macy’s and after finding an associate at the second kiosk, I began the process of paying my bill. Moments later, JENIFER took it upon herself to get out of her vehicle and follow us into the building and detained ANTHONY between the first and second kiosks. She forcibly reiterated her position which she had already made perfectly clear to the both of us. ANTHONY stated that they should agree to disagree and leave it at that. JENIFER continued to talk at ANTHONY while raising her voice. ANTHONY restated that they should agree to disagree and said good bye to JENIFER. JENFIER continued to talk at ANTHONY, raising her voice even more when ANTHONY waved good bye to her and attempted to end the disagreement. After the third time he attempted to finish the argument, I noted from the second kiosk that at this point JENIFER was harassing ANTHONY. I called out in disbelief, while still being helped by the Macy’s associate, ”Is she harassing you?” JENIFER then looked at me and finally proceeded to walk out of Macy’s.

We thought JENIFER’S harassment was over and that the disagreement we attempted to walk away from, twice, was finished. ANTHONY walked over and the Macy’s employee inquired to the situation. We briefly discussed what had happened and concluding my business with the Macy’s employee, we walked back outside to head to Best Buy. As soon as we were outside, JENIFER drove up with another PSC employee. Afraid JENIFER was about to harass us again, I attempted to contact the number for assistance (707-429-9558). Unfortunately, in my fear of JENIFER harassing us again, I mis-dialed the number and it was not until my second attempt to contact assistance that I reached dispatch. JENIFER proceeded to get out of her vehicle, with her co-worker, and tell us that we had to leave the mall because she had the authority to demand such of us. JENIFER’S co-worker stated that we would just need to leave for the day. ANTHONY asked the reasoning as to why we would need to vacate the premises and JENIFER stated the reason was something along the lines of we insulted her, called her names, and used profanity at her. JENIFER even wrongly accused me of calling her a ”rent-a-cop,” which ANTHONY interjected that it was he who had made that comment. JENIFER was not only embellishing what had happened, but also lying, so we asked to see a supervisor. We were then snarkily informed by JENIFER that she was the supervisor and she was telling us to leave. JENIFER stated that by ANTHONY calling her a ”rent-a-cop” was grounds to ban us from the property. JENIFER stated that because one can be arrested for calling a cop a ”pig,” we can be banned for ANTHONY calling her a ”rent-a-cop.”

ANTHONY and I proceeded back into the Macy’s to obtain an impartial manager to help us as at this point because JENIFER was using her position of authority to harass and bully us. As we were talking with another Macy’s associate to get a manager, PAUL CONTRERAS approached me, stating he was a supervisor as well. We agreed to step outside to discuss the issue. As I stepped outside, I was immediately surrounded by PSC employees. ANTHONY remained inside, still attempting to get a Macy’s manager. I began explaining the above to PAUL CONTRERAS but did not get far before he had stop me to tell JENIFER to get in her vehicle and leave.

After JENIFER left, I explained the incident up to that point. I included how unprofessional JENIFER was regarding our simple question and how she took it upon herself to harass and bully both ANTHONY and myself. How, even after ANTHONY and I walked away, she followed us into Macy’s to continue arguing at ANTHONY. She was confrontational, angry, and seemingly looking for a fight. ANTHONY attempted to end the confrontation several times but she persisted to harass ANTHONY and even got her co-worker to join in to bully the both of us and attempt to ban us from the premises. JENIFER stated that we used profanity at her, which we NEVER did and by doing so, got her co-workers to embarrass, harass, bully, and detain both myself and ANTHONY. Because of JENIFER’S actions, ANTHONY and I were unable to finish our shopping needs for the day. But also, because of JENIFER’S unprofessional harassment and bullying of the both of us, I am disinclined to return to Westfield Solano for fear of JENIFER’S retaliation. Though we were apologized to by PAUL CONTRERAS and a co-worker regarding JENIFER’S behavior and actions, we do not feel as though the situation was appropriately or adequately handled by any PSC employee.

We are formally requesting that PROFESSIONAL SECURITY CONSULTANTS and WESTFIELD MANAGEMENT call us in regards to an apology for the harassment, bullying, and embarrassment caused by JENIFER and her actions as well as acknowledgement to this unnecessary and heinous incident and what steps are being taken to prevent such from happening in the future.

1/19/2012

To date we had not received ANY calls or emails from either PSC or Westfield Solano. We resent the email again this morning stating it was a second notice. Twenty minutes later Anthony missed a call from a BLOCKED number. Immediately after missing the call he received another call from a BLOCKED number and after answering was greeted by static and shuffling noises. A third call came in five minutes after the first and Anthony answered and said hello three times before a faint voice asked something in regards to Ms. Xxxxxxxx. Anthony asked the unknown voice for what purpose was the call and the unknown caller stated he was returning Ms. Xxxxxxxx’s call. Because the number was BLOCKED and the individual did not identify themselves or the reason for their call (as you cannot return a call that was never made), Anthony had no choice but to assume that the call was an unprofessional, solicited call and informed the caller that he had the wrong number. Twenty minutes later, we received this email:

My first two attempts at the number listed on the bottom of the statement were answered by a voicemail that says “The person you are calling has a voicemail that has not been set up, goodbye” and hangs up.

My third attempt was answered by a male who I asked, “May I speak to Ms. Xxxxxxxx”.  He asked what it was regarding and I said “I am returning her call”.  He told me that I have the wrong number.

It seems I can’t reach you via phone so please allow me to apologize via email and let you know that the issue and the Officer involved have been addressed.

I counseled Jennifer personally regarding her conduct, lack of professionalism and tact, when speaking to you and Mr. Xxxxxxxx on 10 January 2012.  She recognizes her errors and ensures me that it will not happen again.  Jennifer has worked for me for over 10 years so I will take her at her word that she learned from her mistakes on this occassion.

I put a printed copy of your statement in her file as well.

Respectfully,
Israel White
Security Director
Westfield Solano

I’m not privy to many individuals nuances, but it appears that we were just blown off. Beyond this being a rather late, half-hearted apology, Israel White was not the individual who harassed, bullied, embarrassed, detained, defamed, and threatened us. In fact, the half-hearted apology would be more convincing if it actually came from Jenifer herself. Also, despite assurances that because she has worked for Israel White for OVER 10 YEARS, that means nothing to the victims of her excessive abuse of authority. Considering the ambiguous nature of the counselling of Jenifer, I am still highly disinclined to return to Westfield Solano for fear of Jenifer’s retaliation, even more now that she knows that she has a complaint against her.

We called Westfield directly (as we had done on the 10th after the incident) and spoke with a Megan Stagnaro. She told us that this Israel White was supposed to call us a week ago to tell us this and never did. Also, because Israel White stated that he would call, Megan Stagnaro felt that there was no reason to follow up on this grievous matter herself. Nice. Real professional. I asked Megan Stagnaro to have her manager, Geoff Mason, to call us because we did not feel as though this matter was being taken seriously. Supposedly he is out of town but will call on Monday, the 23rd.

1/23/2012

We received a call from a one, Mr. Geoff Mason today. He was bumbling and unprofessional (not surprising) and said more than once the dreaded phrase, “what do you want me to do about it?” Unfortunately, we don’t think much will be taken care of by this individual but he wants some time so that he can get statements from several “witnesses,” including Jenifer (why isn’t this already in her file for him to request from Israel White?), Israel White, Jenifer’s cohort in the matter, and the Macy’s employees. Of course this will take him at least a week to do and he also wants to coordinate a conference call between him, myself, and Israel White. Unfortunately, Mr. White never gets to work earlier than 10AM. I requested that Mr. Mason just email me at this point as phone calls are difficult to coordinate. I contacted the Fairfield Police Department in regards to our rights considering this grievous matter and spoke with an Officer McCoy. Apparently this is a “civil issue” at the moment, meaning the only line of action we have is to stick with dealing with Westfield or sue this Jenifer girl. I’m leaning towards option #3: picket in front of Westfield.

TO BE CONTINUED

The Olive Garden

The Olive Garden – Two Stars Out of Five Stars

Review based on several years experience

1176 Admiral Callaghan Lane
Vallejo, CA 94591
(707) 648-0431

Updated: 1/2/2012

I believe it is time that I stop advertising as much as I have for this chain restaurant. Unfortunately they do not have anything good to offer anymore. I have mastered their Zuppa Toscana soup (the one with spicy sausage, russet potatoes and cavolo greens in a creamy broth topped with freshly grated Parmesan cheese) only I make mine FRESH and I use kale instead of cavolo greens. Also, I add my kale at the last minute so it’s not soggy and for a bit of a kick, some red pepper. Their famous Bellini Peach-Raspberry Iced Tea is easy to make in a pinch and I use peaches that aren’t frozen (how novel!) so they’re a tasty treat. Finally, the breadsticks. They’re a cinch to make and always ready when I want them. Essentially, The Olive Garden has lost it’s appeal and frankly I’m not surprised. The last time we were there our waitress was seriously ill. So much so her nose was DRIPPING SNOT. To top it off, instead of carrying around a tissue to mop up that nastiness, she let it drip. When questioned she denied it, but there is no denying pools of snot everywhere you go. Safe to say, this place is only good for the recipes.

9/4/2010

Yes, I still love this place. I’ve been here so much, I’ve got my ordering down pat. I get the unlimited soup and Bellini Peach-Raspberry Iced Tea with complimentary refills. But I’m getting ahead of myself. When we arrived, we were promptly seated, although it was in the middle of lots of other diners so we requested to have ourselves moved to a corner so that we may enjoy our meal in peace. I think next time, I’d like to sit in their bar area, it just looks so quaint!

When were then greeted by our waitress (Rishae) who offered us a taste of their featured wine, which unfortunately I don’t recall the name of. It was sweet with a bit of a bite. I wasn’t too keen on it. Since there was a whole new menu to look over she left to get us some waters while we looked over the menu. It was then that I saw that they were promoting a new trio of ‘Handcrafted Lemonades and Fruit Drinks’.

There was Strawberry-Mango Limonata, Bella Limonata, and Berry Acqua Fresca (strawberry, blackberry and raspberry puree, mixed with acai berry and sparkling water). Unfortunately, they were specialty drinks, so no refills. :( Since I was dying to gulp down some sweet brew, I got my usual Bellini Peach-Raspberry Iced Tea:

Although, one thing to note is that they give you frozen slices of peaches as opposed to fresh. Not a big deal because it’s still tasty as hell, just had to mention it.

Next thing we ordered was our lunch. My father opted for the new ‘Never Ending Pasta Bowl’ which surprisingly came with unlimited soup or salad as well. My father chose soup (he loves the Pasta e Fagioli which is white and red beans, ground beef, tomatoes and pasta in a savory broth).

I, on the other hand, love only one of their soups and that is the Zuppa Toscana which has spicy sausage, russet potatoes and cavolo greens in a creamy broth topped with freshly grated Parmesan cheese.

That’s all I ever get, because after 2 or 3 bowls of this, I’m stuffed. Besides it also comes with unlimited refills of super yummy hot bread sticks.

Back to my father and his never ending pasta. The first pasta combination he requested was the angel hair pasta (his absolute favorite) with a Chianti Three Meat sauce which is a slow-cooked red wine tomato sauce with a blend of Italian meats. He immediately stated he could really taste the wine and it was delicious!

The next pasta combination he tried was the angel hair pasta (again) and a Creamy Parmesan Portobello which is a creamy alfredo sauce with portobello mushrooms, topped with garlic breadcrumbs. If he had wanted, he could have added unlimited meatballs, Italian sausage or roasted chicken for an extra $2.95 but he was content with the initial offer.

After a couple of bites of this one, he had to stop. Yeah, two bowls of soup and one and a half bowls of pasta and then he’s done. I was out for the count after two bowls of soup and four breadsticks. In the end, it was a lovely and extremely tasty meal which came to only $17.50 before tax ($8.95 for my father’s unlimited soup and pasta, $2.90 for my iced tea and $5.65 for my unlimited soup). Not bad for a completely unlimited lunch if you ask me. Definitely a place I’ll be returning to! :D

1 Previous Review

3/5/2010 (Four Stars)

Yes, I am a fan. How could I not be? Soup, Salad & Breadsticks WITH unlimited refills!?! You can’t beat that! They have the garden salad served at your table in a sharing sized bowl and topped with your choice of how much FRESHLY GRATED PARMESAN CHEESE!!! MMM! Your choice of any of the four featured homemade soups and warm garlic breadsticks. All from the lunch menu and available until 4 p.m. daily (not just during the week, awesome!) at the reasonably low price of $7.95! I love coming here with my father for that occasional catch up lunch out. The last time we were here our lovely, sweet, darling waitress offered us a sample (of a generous portion) of their featured wine, which was ambrosia! My father had two glasses. I (the anti-wine but still was very impressed by the wine offered none the less) went for the amazing Bellini Peach-Raspberry Iced Tea (again, UNLIMITED refills!) and was never in need of more (that waitress must know me). I know I’ll be back! :)

Macy’s Inc.

Macy’s Inc. – One Star Out of Five Stars

Review based on SIX months experience

7 West Seventh Street
Cincinnati, Ohio 45202
(513) 579-7000

4/20/2011

Issue with Macy’s spanned SIX months. It included advertising issues, exchange issues, delivery issues, guarantee issues, product issues, selling practices, service issues and customer service issues. Would still LOVE to hear from TERRY J. LUNDGREN, Macy’s Chairman, President and Chief Executive Officer. Of course, we will never as he is not interested in how he is making money, just that he is.

9 OCT 2010: Ordered JUSTIN 6-PC. LEATHER RECLINING HOME THEATER SECTIONAL on sale for $1,999.00 plus 10% off. Added WORRYNOMORE PLAN for additional $318.00 and delivery for $165.00 totaling $2,433.77 from JIM PENNING of the Concord Sun Valley location. Delivery set early DEC.

Early NOV 2010: Call Concord Sun Valley location, left message for JIM PENNING to remove shipping as per Macy’s promotion of free shipping on all furniture.

Late NOV 2010: Receive notice, further unexpected delay on furniture.

1 DEC 2010: MANAGER BOO SINGH leaves voicemail in regards to the delay, compensation of good faith is given at the amount of 10% off of the couch price of $1,999.00.

4 DEC 2010: MANAGER BOO SINGH leaves voicemail in regards to the items being in and ready for delivery.

7 DEC 2010: Customer calls Macy’s and sets up delivery for 14 DEC 2010. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM), customer’s whole day is cleared for delivery.

13 DEC 2010: No delivery confirmation received. Customer calls in and is told that “due to a computer glitch” delivery was NOT set. Delivery is now set to 22 DEC 2010, Macy’s says they will attempt to fix the issue.

14 DEC 2010: Customer receive notice that delivery is now 16 DEC 2010. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery.

15 DEC 2010: MANAGER BOO SINGH to change compensation to 13% off due to inconveniences.

16 DEC 2010: Delivery day, 2 of 6 pieces arrive DAMAGED, re-delivery required. Delivery men disrespectful/unprofessional. Delivery men are unaware of Macy’s 5 STAR DELIVERY COMMITMENT which promises that “all stages of the delivery are handled professionally and to [customer] satisfaction” as well as several other specifics that delivery men are completely unaware of (despite having it printed out and signed by each man). Customer speaks with QUANISHA in the delivery department and sets up another delivery for 28 DEC 2010. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery.

28 DEC 2010: SECOND delivery, 2 new pieces, delivery men disrespectful/unprofessional and end up slicing a long gash into the 1ST chair. 2ND chair damaged/defective and re-delivery is required. QUANISHA in the delivery department schedules delivery for 7 JAN 2011. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery. MANAGER STEVE JODAH to call customer back by 1800 but does not.

29 DEC 2010: Customer calls MANAGERS TOSIN IBUSIE, STEVE JODAH and BOO SINGH, but receives no answer. Customer calls main line and eventually gets STEVE JODAH. He apologizes, refunds $150 and promises a seamless delivery, flawless items and to confirm everything personally for delivery on 7 JAN 2011.

7 JAN 2011: NO DELIVERY IS MADE. Customer calls MANAGERS STEVE JODAH, TOSIN IBUSIE, and BOO SINGH but receives no answer. Customer calls main line and talks to a STEPHANIE. She states that STEVE JODAH put in notes to set up delivery, but failed to confirm anything. SUPERVISOR LEIGH sets up a new delivery for 19 JAN 2011. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery. A note is put in for STEVE JODAH to call customer as soon as possible.

8 JAN 2011: Customer receives call from STEVE JODAH. He explains to customer that because he has “so much to do” he did not do what promised at all. In fact, all he did was talk to QUANISHA (the same girl customer has spoken to twice now) and then left it at that. He feels Macy’s already refunded too much to the customer (13% off plus $150 off plus $90 gift card for UNEXPECTED FURNITURE DELAY, ONE MISSED DELIVERY and TWO DELIVERIES IN WHICH FURNITURE CAME IN DAMAGED not to mention another MISSED DELIVERY because MANAGER STEVE JODAH is too busy to do what he promised to the customer). He accuses the customer of looking for a free couch and he comes across as rude, unprofessional and unapologetic. Says he will call customer back 10 JAN 2011.

10 JAN 2011: Customer receives call from STEVE JODAH. He says he has been approved to refund $150 to customer. Customer declines and requests to not deal with STEVE JODAH anymore due to his outright and blatant lies and extremely unprofessional manner. Customer requests to put off furniture exchange until customer can speak with his manager, TOSIN IBUSIE.

14 JAN 2011: Customer receives call from TOSIN IBUSIE. He states he can do nothing more for the customer and suggests that if customer wants to escalate issue to contact the EXECUTIVE LIASON DEPARTMENT. He offers customer $250 to not to go to EXECUTIVE LIASON DEPARTMENT. Customer declines and requests to have EXECUTIVE LIASON DEPARTMENT contact customer on 18 JAN 2011.

15 JAN 2011: Customer receives call from STEVE JODAH, despite customer explicit request to not deal with him anymore. He was told by TOSIN IBUSIE to call customer and “accommodate” a conditional $300 upon completion of furniture exchange. Customer declines.

18 JAN 2011: Customer receives voicemail from MARY BRADLEY asking customer to call her back.

19 JAN 2011: Customer calls MARY BRADLEY. She states that she spoke with STEVE JODAH in regards to the customer case. She then informs the customer that a complaint cannot be made over the phone but has to be mailed/e-mailed to MACY’S EXECUTIVE OFFICE in order for it to be filed as a formal complaint. She then informs customer that processing the complaint will take several weeks to resolve. FORMAL COMPLAINT is e-mailed to CSWPRES@MACYS.COM that same day.

DELIVERY: THIRD delivery (which customer had requested to be put on hold but obviously was ignored). Items are DEFECTIVE. Customer sends back message with driver to have delivery department call customer and set up re-delivery.

21 JAN 2011: Customer receives no call regarding re-delivery. Customer contacts delivery department to set up re-delivery. New delivery is set for 2 FEB 2011. No delivery time is given and customer attempts to clear day for delivery.

26 JAN 2011: SECOND NOTICE OF FORMAL COMPLAINT E-MAILED (No response/acknowledgement of receipt has been received to date).

31 JAN 2011: Acknowledgement receipt received from MACY’S EXECUTIVE OFFICE.

2 FEB 2011: Customer is unable to clear day for 6TH time and is forced to reschedule. Is rudely informed that there is no rescheduling until merchandise is put back in delivery center. Customer is informed will receive call the next day to reschedule.

3 FEB 2011: Delivery is scheduled for 17 FEB 2011. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery.

15 FEB 2011: FINAL NOTICE of FORMAL COMPLAINT e-mailed to MACY’S EXECUTIVE OFFICE to SETTLE ISSUE or customer will be forced to take FURTHER ACTION.

17 FEB 2011: FOURTH delivery. Customer is rudely told inspect items and customer finds DAMAGE. Delivery men unprofessional, disrespectful and rude. Customer ends up fixing issue personally (previous delivery men had installed middle section backwards causing potential for damage to furniture).

18 FEB 2011: Customer receives letter from MACY’S EXECUTIVE OFFICE via MARY BRADLEY. She states that despite the “many difficulties that occurred” the $300 gift card “which was previously discussed” by STEVE JODAH as a refund, not a gift card and as a bribe to not contact MACY’S EXECUTIVE OFFICE and not a resolution and was already DECLINED by customer is being conditionally re-offered “as a gesture of goodwill” and “will be honored upon acceptance of the new armless chairs” which by the time customer received letter had already come to customer DAMAGED. Customer is further informed that if the $300 gift card, which was previously offered by STEVE JODAH as a bribe, is not “satisfactory” it can be arranged to have all the merchandise picked up at a SUBSTANCIAL FINANCIAL LOSS to the customer for the “time and effort” spent dealing with Macy’s many incompetent and rude employees. Finally, is noted that although they “recognize that [customer] requested compensation for the time and effort [customer] spent in contacting [them]” (which customer NEVER REQUESTED) “Macy’s policy does not compensate for circumstances such as these.” Customer has been a Macy’s cardholder since 2005 and has NEVER been treated with such disrespect and disregard from Macy’s or ANY OTHER customer service based business. Customer is forced to take further action with the BBB.

LETTER SENT TO BBB on the same day:

Our issue with Macy’s spans nearly FIVE months. It includes advertising issues, exchange issues, delivery issues, guarantee issues, product issues, selling practices, service issues and customer service issues. We have been lied to, disrespected, and have suffered considerable financial loss because of Macy’s. Our detail on this issue is two pages long (hence the reason it is not detailed here). We’ve attempted to deal directly with Macy’s and settle this issue to no avail. We have been calm, understanding, and patient but no longer. We are tired of them treating us with such disregard and demand something be done about this unprofessional behavior.

Just one part of this whole issue to give you an idea of what we have been dealing with is the delivery dates. The first one we set up, “due to a computer glitch” was never confirmed and because no delivery time is given by Macy’s, we had to clear our whole day for a delivery that never occurred. The second time we set up delivery (and cleared our whole day for delivery) 2 of the 6 pieces came in damaged. The third time we set up delivery (and cleared another whole day for it) the items came to us damaged AGAIN. The fourth time a MANAGER promised seamless delivery and no damaged items. We cleared our whole day again and Macy’s never showed. The reason? Because (and I’m quoting this MANAGER) he has "so much to do" he didn’t bother to confirm anything and just forgot about it. The fifth delivery, the delivery men damaged the items and the SIXTH delivery the items came in damaged again. Finally we just gave up on them but please do not think this details everything. We were disrespected by no less than THREE MANAGERS and a EXECUTIVE LIAISON throughout this experience. Please contact us so that something may be done about Macy’s and the way they run their supposed business.

Customer asked to enter DESIRED OUTCOME:

Customer Response: At this point, the time I have put into failed deliveries, no-show deliveries, calling and talking to Macy’s totals to more than this couch is worth. Technically, if I was to pay for this couch, I would essentially be paying for it TWICE. They do not deserve that or even a fraction of that. Especially since I’ve been a loyal cardholder since 2005.

22 FEB 2011: BBB requests more information. The above is sent and further request for desired outcome is requested. The following in that regard is sent:

DESIRED OUTCOME:

Because of Macy’s obvious inability to appropriately handle ANY customer service related issue, customer requests to not deal with Macy’s anymore and for the LONG and UNNECESSARY abuse and issues customer dealt with from Macy’s and it’s employees, to have any and all debts regarding the merchandise with Macy’s be cleared and that the merchandise be left with customer as a gesture of goodwill.

23 FEB 2011: BBB sends out FIRST letter to Macy’s Executive Office. TWO WEEKS are given for Macy’s to respond to first letter.

8 MAR 2011: BBB still has yet to receive response from Macy’s Executive Office and sends out SECOND NOTICE.

11 MAR 2011: BBB receives acknowledgement from Macy’s Executive Office and forwards it to customer. It states the following:

Dear Ms. Xxxxxxxx:
I am in receipt of your complaint forwarded to us by the Better Business Bureau. As a representative of Macy’s Executive Office, I have been asked to review and respond to your concerns. We are aware that you did not receive the level of outstanding customer service you would have expected from Macy’s and we are embarrassed that the furniture that was initially delivered to you did not meet your standards, or ours. On behalf of Macy’s, I apologize for any continuing frustration or inconvenience the issues surrounding your recent furniture purchase may have caused you.

We did, however, take steps to rectify the situation and ensure that furniture was delivered to you that did meet your expectations. Further, in acknowledgement of the inconvenience this has caused you, we processed several credit adjustments to your Macy’s account totaling -$549.00 that were deducted from the original sales price of $2,433.77. We consider these adjustments to have been both fair and appropriate.
Also, please be assured that our recent offer of a $300.00 Macy’s gift card was intended as a further gesture of our goodwill and we are truly disappointed if you felt otherwise.

Therefore, I wish to reiterate the offer conveyed to you on February 14, 2011, (copy enclosed). We would be delighted if you choose to keep the furniture already in your home and we will send you the $300.00 Macy’s gift card, as promised. However, if you prefer, we would be willing to accept the furniture as a return with no fees imposed. A full refund would be provided to your Macy’s account (less the adjustments previously provided) resulting in a zero balance due on the furniture. This return credit adjustment would be processed once the furniture is received back at our warehouse. Whichever option you choose, you may keep, with our compliments, the $90.00 Macy’s gift card previously mailed to you from our Furniture and Bedding Customer Service Department.

Ms. Xxxxxxxx, I am truly sorry that you are unhappy, but please know that our attempts to alleviate your dissatisfaction have been sincere gestures to make this right for you. While I can understand your feelings, I regret that we are unable to honor your request to keep the furniture free of charge. Please call me at the telephone number noted below by March 30, 2011, if I can assist in facilitating either of the above-referenced options for you. Otherwise, Macy’s will consider this matter closed.

Sincerely,
Carrie Wade
Executive Liaison
1-800-227-0859 Extension 73711

I have a few comments to make on this message received from Macy’s:

MACY’S: “ …we are embarrassed that the furniture that was initially delivered to you did not meet your standards, or ours.”

RESPONSE: First off, you are not embarrassed. Anyone truly embarrassed would do ANYTHING to make the wrongs they caused, right. Also, it was not initial, it was EVERY TIME. Every time they came out to deliver the furniture we purchased there was at least one piece damaged, either because someone didn’t check it before it left the warehouse (like we expressly asked them to do after the first delivery of damaged items) or because the delivery men damaged it. There was no “initially” it was EVERY TIME, even this last time (THE FIFTH DELIVERY) the items came out damaged and had to be sent back.

MACY’S: “On behalf of Macy’s, I apologize for any continuing frustration or inconvenience the issues surrounding your recent furniture purchase may have caused you.”

RESPONSE: May have? Was my letter not read? What it caused me is expressly stated! I’ve wasted an abundant amount of time and money while doing your jobs and taking time off from my own!

MACY’S: “We did, however, take steps to rectify the situation and ensure that furniture was delivered to you that did meet your expectations.”

RESPONSE: No, they didn’t. In fact, if it wasn’t for me, we’d still be having this delivery issue. On top of that, STEVE JODAH, the manager who had promised to “take steps to rectify the situation and ensure that the furniture was delivered” as he described it: “flawlessly,” essentially DID NOTHING after telling us that because he feels that Macy’s overloads him with work and it was not worth his time to follow up on his promises. Steps were definitely NOT taken to rectify this situation and ensure that furniture was delivered to us that would possibly meet ANYONE’S expectations.

MACY’S: “Further, in acknowledgement of the inconvenience this has caused you, we processed several credit adjustments to your Macy’s account totaling -$549.00 that were deducted from the original sales price of $2,433.77.”

RESPONSE: First, it was four “adjustments” in total but the first “adjustment” had nothing to do with the extremely poor quality couch pieces that we were repeatedly receiving and another adjustment had NOTHING to do with the extremely poor quality customer service we were receiving, it was for the delivery charge. So in reality, it was only TWO “adjustments.” Subtracting the $165 delivery fee from the $549.00 that was thought to be given and it is only $384.00 in “adjustments.” Also, the “adjustments” were off the price of the couch, $1,999.00, not the total price of $2,433.77 as stated by Macy’s highly uninformed representative.

“ADJUSTMENT” #1: The first “adjustment” of 10% off the price of the couch (NOT THE TOTAL SALES PRICE OF $2,433.77) was for the delay in receiving the items in the warehouse. As I stated, “1 DEC 2010: MANAGER BOO SINGH leaves voicemail in regards to the delay, compensation of good faith is given at the amount of 10% off of the couch price of $1,999.00.” “Adjustment” was not processed until 18 of December, after “adjustment” #2 was promised.

“ADJUSTMENT” #2: The second “adjustment” was to make the previous 10% off, 13% off. This was for the inconvenience of Macy’s “computer glitch” which resulted in the customer having to take two days off of work, but receiving only one delivery. As I stated, “13 DEC 2010: No delivery confirmation received. Customer calls in and is told that “due to a computer glitch” delivery was NOT set. Delivery is now set to 22 DEC 2010, Macy’s says they will attempt to fix the issue. 14 DEC 2010: Customer receive notice that delivery is now 16 DEC 2010. No delivery time is given by Macy’s and as Macy’s windows can range from 8AM-10AM to 6PM-8PM, customer’s whole day is cleared for delivery. 15 DEC 2010: MANAGER BOO SINGH to change compensation to 13% off due to inconveniences.” This was off the amount of the couch, NOT the full price of $2,433.77 as incorrectly stated by Macy’s representative. “Adjustment” for #1 & #2 amounted to $233.96 off.

“ADJUSTMENT” #3: The third “adjustment” was for all inconveniences endured prior to the 29 of December. As I stated: “29 DEC 2010: Customer calls MANAGERS TOSIN IBUSIE, STEVE JODAH and BOO SINGH, but receives no answer. Customer calls main line and eventually gets STEVE JODAH. He apologizes, refunds $150 and promises a seamless delivery, flawless items and to confirm everything personally for delivery on 7 JAN 2011.” Please note, that this “seamless delivery” with “flawless items” NEVER occurred. “Adjustment” amounted to $150.04 off.

“ADJUSTMENT” #4: The fourth adjustment had NOTHING to do with Macy’s incompetence in scheduling delivery dates or getting out furniture that wasn’t damaged. It was for the delivery charge. Back when we ordered this couch from JIM PENNING in October, he informed us that if the item went on sale or if there were any special offers from Macy’s before our furniture was delivered, we were entitled to it. So, when Macy’s offered free delivery in November, we called in to have the delivery charge of $165 removed. Unbeknown to us, it was never handled and so when STEVE JODAH was throwing out “adjustments” to make up the MANY troubles caused to us, he mentioned refunding the delivery fee. It was then discovered that Macy’s had dropped the ball again. The adjustment was made, but had NOTHING to do with the poor service and extreme inconvenience received from Macy’s.

Total “adjustments” made for inconveniences to customer: 3
Total “adjustments” made for damaged items and failed deliveries: 2
Total “adjustment” amount taken off purchase price of couch: $384.00
Total amount sent as a gesture of “goodwill”: $90.00 GIFT CARD

MACY’S: “We consider these adjustments to have been both fair and appropriate.”

RESPONSE: The “adjustments” issued were for the PREVIOUS MISTAKES. Not the newest ones. MANY, MANY MISTAKES have been made by MANY Macy’s employees since the previous mistakes occurred. These employees have treated me, my family and my home with disrespect and total disregard. I’ve taken SIX DAYS OFF to be home for your “deliveries,” TWO OF WHICH NEVER OCCURRED BECAUSE OF INCOMPETENCE ON YOUR SIDE and the other four? FAILED BECAUSE OF FURTHER INCOMPETENCE ON YOUR SIDE. One of the deliveries, YOUR DELIVERY MEN DAMAGED THE MERCHANDISE IN MY HOME. $384.00 and a $90 Macy’s gift card doesn’t even begin to touch on the expenses I’ve endured. My time was wasted and I can’t pay this bill because of all the days I took to deal with you. But you think that $348 and a measly gift card for YOUR STORE in the amount of $90 is FAIR AND APPROPRIATE???

MACY’S: “Also, please be assured that our recent offer of a $300.00 Macy’s gift card was intended as a further gesture of our goodwill and we are truly disappointed if you felt otherwise.”

RESPONSE: What am I supposed to do with a gift card? I “owe” $1,884.77 on this couch and COULD HAVE paid it off already if I didn’t have to take FOUR extra days off of work to deal with your incompetent employees and management. Also, I’m sure not going to be shopping with you ever again, so why would I want a GIFT CARD for your store?? Besides, it’s not that I “felt otherwise,” we ALL heard the call when STEVE JODAH offered that $300 as a BRIBE to not escalate this issue (Not that it’s done us any good, as you seemingly want to make this the world’s WORST MACY’S EXPERIENCE EVER).

MACY’S: “However, if you prefer, we would be willing to accept the furniture as a return with no fees imposed.”

RESPONSE: Willing? The considerable FINANCIAL LOSS we have endured at your hands was plenty. The fees imposed would be those of lost wages with NOTHING to show for it.

MACY’S: “Whichever option you choose, you may keep, with our compliments, the $90.00 Macy’s gift card previously mailed to you from our Furniture and Bedding Customer Service Department.”

RESPONSE: The gift card that was used to pay for FEBRUARY’S billing statement as one can only get two extensions (DECEMBER AND JANUARY) on a charge to their account which, SHOULD HAVE NEVER GONE THROUGH UNTIL WE RECEIVED ALL MERCHANDISE, according to JIM PENNING? Yeah, otherwise it would have gone against MY credit, despite it being YOUR COMPANY that caused all this to happen.

MACY’S: “Ms. Xxxxxxxx, I am truly sorry that you are unhappy, but please know that our attempts to alleviate your dissatisfaction have been sincere gestures to make this right for you.”

RESPONSE: Really? You think STEVE JODAH blowing us off and not doing what he expressly PROMISED was a “sincere gesture”? Sincerely rude and costly for us, yes. Sincerely apologetic, not so much.

MACY’S: “While I can understand your feelings, I regret that we are unable to honor your request to keep the furniture free of charge.”

RESPONSE: First off, I don’t really think you could truly understand our feelings. Also, it wouldn’t really be free, now would it? The EXTRA FOUR DELIVERY DAYS that we endured BECAUSE OF YOUR COMPANY were at A SUBSTANCIAL FINACIAL LOSS TO US. It amounts to MORE THAN THIS COUCH IS WORTH.

MACY’S: “Please call me at the telephone number noted below by March 30, 2011, if I can assist in facilitating either of the above-referenced options for you. Otherwise, Macy’s will consider this matter closed.”

RESPONSE: How convenient for them that they think this ULTIMATIUM is okay to give. This company is threatening that either I take the initially offered bribe or I get nothing. They didn’t even bother to offer anything different. The only difference is that when STEVE JODAH offered us the $300 bribe, it was in an “ADJUSTMENT,” not a Macy’s GIFT CARD.

I don’t feel this woman even bothered to fully read anything. She is highly uninformed on such a detailed issue. Also, as I have already stated, I no longer want to deal directly with Macy’s as they cannot seemingly treat a person with any semblance of respect. Her Ultimatum that I contact her otherwise Macy’s will “consider this matter closed” is unacceptable. It is unresolved and will stay as such until they come to a cordial resolution.

11 MAR 2011: Customer response sent to BBB as follows:
I have reviewed the response made by the business in reference to complaint ID #######, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear above.

22 MAR 2011: Customer is still awaiting response from Macy’s. Emails BBB to see what the delay is. Is notified by the BBB that they did receive confirmation from the company confirming that they received customer’s rebuttal and they will respond by 4/8/2011. So glad that they feel that they can take their dear sweet time in responding (nearly a month).

29 MAR 2011: Customer receives email (auto generated) from Macy’s stating that a credit was processed by Macy’s. The message detailed the following:

Thank you for being a valued Macy’s customer.  This email is a confirmation that Macy’s has processed a credit to your card ending in #### in the amount of $325.00 towards purchases made on sales check number ########.
Please contact your card issuer with any questions related to when the credit will appear on your statement.

Customer is unsure of why Macy’s would do such a thing and is sufficiently confused (especially by the ‘valued customer’ statement). Also, if this is Macy’s ‘cordial resolution’ customer is aware that by going to the BBB Macy’s has only given them $25 extra for the trouble. Awesome.

4 APR 2011: BBB receives acknowledgement from Macy’s Executive Office and forwards it to customer. It states the following:

Dear Ms. Xxxxxxxx:

I am in receipt of your most recent correspondence to the Better Business Bureau that was forwarded to Macy’s Executive Office.  We acknowledge that multiple deliveries were attempted without success and I am sorry that you are unhappy with our previous responses.

As you are already aware, as a result of this matter, you have received the following:

- December 13, 2011 – A $90.00 gift card was issued because the December 15, 2010, delivery date was not scheduled as promised.

- December 18, 2011 – The adjustment of $233.96 to your Macy’s account was a 12% discount on the merchandise, plus applicable tax, and was for the delay in receiving the merchandise from the vendor.

- December 30, 2011 – An adjustment of $315.04 to your Macy’s account:

o   The $165.00 delivery fee was refunded because the store had a promotion of free delivery.

o   An adjustment of $150.04 was given to accommodate you for the delivery issues and inconvenience.

In review of the $300.00 offer, I see that it was presented to you as an adjustment off the price of the merchandise.  Therefore, I issued the adjustment, which totaled $325.00 with tax, and will appear on your April 2011 billing statement for your Macy’s account ending in ####.  The adjustments offered, including the gift card, now total $964.00.  Although you experienced additional problems after December 30, 2011, please understand that Macy’s will not offer additional discounts or gift cards.  Please be advised that you still have the option to return the merchandise for a full refund, minus the adjustments that posted to your Macy’s account.  This offer is available to you until April 15, 2011.

Ms. Xxxxxxxx, I know this is not the resolution you were seeking, but I hope you can understand our position on this matter.  We have made several good faith gestures in an effort to reach an amicable resolution and I am truly sorry if you feel otherwise.  If I can be of any further assistance, do not hesitate to contact me at the telephone number listed below.

Sincerely,
Leann Taylor
Macy’s Executive Office
1-800-227-0859 Extension 73442

5 APR 2011: Customer response sent to BBB as follows:
I have reviewed the response made by the business in reference to complaint ID #######, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have a few comments to make on this message received from Macy’s, especially as this woman is NOT the same woman from before (and she is apparently just as uninformed).

First the $90 gift card was NOT issued because of Macy’s failed December 15th delivery. We were told by MANAGER BOO SINGH that we were to receive a compensation of 13% off due to inconveniences for that failed delivery. In regards to the silly little $90 gift card, as stated before, it had to be applied to FEBRUARY’S billing statement as one can only get two extensions (DECEMBER AND JANUARY) on a charge to their account which, SHOULD HAVE NEVER GONE THROUGH UNTIL WE RECEIVED ALL MERCHANDISE, according to JIM PENNING. Otherwise it would have gone against MY credit, despite it being YOUR COMPANY that caused all these ISSUES to occur.

Secondly, as I have already stated MULTIPLE TIMES: The $165.00 adjustment had NOTHING to do with Macy’s incompetence in scheduling delivery dates or getting out furniture that wasn’t damaged. It was for the delivery charge. Back when we ordered this couch from JIM PENNING in October, he informed us that if the item went on sale or if there were any special offers from Macy’s before our furniture was delivered, we were entitled to it. So, when Macy’s offered free delivery in November, we called in to have the delivery charge of $165 removed. Unbeknown to us, it was never handled and so when STEVE JODAH was throwing out “adjustments” to make up the MANY troubles caused to us, he mentioned refunding the delivery fee. It was then discovered that Macy’s had dropped the ball again. The adjustment was made, but had NOTHING to do with the poor service and extreme inconvenience received from Macy’s and therefore CANNOT be included in the TOTAL refunded to us for the “delivery issues and inconveniences.”

Therefore we only received $384.00 and a $90 gift card for the multiple issues, insults, inconveniences and lost wages resulting from Macy’s incompetent employees (both associates and managers).

But, as you seemingly are looking to make our total adjustments given to accommodate for the delivery issues and inconveniences come to $964.00 you are more than welcome to make a $165 adjustment for all the issues and inconveniences we endured after January and especially for what your MANAGER STEVE JODAH did and said to us.

Also, we would like it if you could adjust the “purchase date” on our couch as we did not receive a complete couch until 19 Jan 2011. Especially since the “1 Year No Interest” started TWO WHOLE MONTHS before we even had the complete couch.

We believe these requests to be both reasonable and amicable for both parties.

20 APR 2011: BBB receives acknowledgement from Macy’s Executive Office and forwards it to customer. It states the following:

Dear Ms. Xxxxxxxx:

I am in receipt of your most recent complaint dated April 6, 2011, forwarded to us by the Better Business Bureau.  As a representative of Macy’s Executive Office, I was asked to respond to your continued concerns.

It is our understanding that your final request to resolve this matter is to have an additional adjustment of $165.00 and for the pay-off date of your merchandise to be extended until January 19, 2012.

Upon receipt, I spoke with the Concord Furniture Manager, who verified that there was not a free delivery event during the time your sofa was purchased in October 2010.  Furthermore, she confirmed with your sales associate that free delivery was not discussed with you.  I am sorry for any misunderstanding that may have occurred, but based on this information, we maintain our position that no additional adjustments will be provided to you.

In the interest of customer service, and based on the delay in receiving your sofa, I have extended your pay-off date for your Special Event Account Type (SEAT) from December 17, 2011 to January 19, 2012.  This change will be reflected on your May 2011 billing statement.

Ms. Xxxxxxxx, we have made several good faith gestures in an effort to reach an amicable resolution and I am truly sorry if you feel otherwise.  Since we have addressed this matter a number of times, we will no longer respond to any further correspondence regarding this issue. At this time, Macy’s considers this matter closed.

Sincerely,
Shandelle Wolters
Macy’s Executive Office
1-800-227-0859 Extension 73259

20 APR 2011: Customer response sent to BBB as follows:
I have reviewed the response made by the business in reference to complaint ID #######, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have a few comments to make on this message received from Macy’s, especially as this woman is again NOT the same woman from before (and she is apparently just as uninformed as the others).

First off, JIM PENNING told both me AND Mr. Xxxxxxxx several times before we purchased the couch that if any sales, promotions or FREE DELIVERY were to come up before we received the couch, WE WERE ENTITLED TO IT. No, there was NOT a free delivery event going on in the month (October) in which we purchased the item, BUT there WAS in the month of November in which I have stated SEVERAL TIMES as follows:

Early NOV 2010: Called Concord Sun Valley location, left message for JIM PENNING to remove shipping as per Macy’s promotion of free shipping on all furniture.

To confirm that this WAS something that Macy’s offered, we called AND RECORDED Macy’s representatives from both Macy’s Concord and Macy’s Novato in regards to receiving a promotion (i.e. FREE SHIPPING) while waiting for the furniture to arrive. IN BOTH CONVERSATIONS we were expressly told that Macy’s DOES adjust and refund shipping charges, if such a promotion were to come up (as it did for us, DURING THE MONTH OF NOVEMBER). To find out that your associate, JIM PENNING would lie about such a thing is appalling and disgusting (you’d think he would have learned better, especially after the way he treated us when we called him in regards to the center recliners and his rude words and attitude which lead us to have to speak to his manager over his extremely unprofessional manner… apparently he was not told to improve his conduct).

Seeing as Macy’s Inc., their managers and their associates are content in LYING, CHEATING, and STEALING in order to settle matters, despite the facts we have laid out for them, we no longer want anything to do with them and request that they come out FRIDAY, APRIL 22ND AT 8AM to remove the couch from our home and refund us all of our money in which we have paid to date.

TO BE CONCLUDED…

 

Dear Ms. Martinez:

I am in receipt of your most recent correspondence to the Better Business Bureau that was forwarded to Macy’s Executive Office.  We acknowledge that multiple deliveries were attempted without success and I am sorry that you are unhappy with our previous responses.

As you are already aware, as a result of this matter, you have received the following:

·December 13, 2011 – A $90.00 gift card was issued because the December 15, 2010, delivery date was not scheduled as promised.

·December 18, 2011 – The adjustment of $233.96 to your Macy’s account was a 12% discount on the merchandise, plus applicable tax, and was for the delay in receiving the merchandise from the vendor.

·December 30, 2011 – An adjustment of $315.04 to your Macy’s account:

oThe $165.00 delivery fee was refunded because the store had a promotion of free delivery.

oAn adjustment of $150.04 was given to accommodate you for the delivery issues and inconvenience.

In review of the $300.00 offer, I see that it was presented to you as an adjustment off the price of the merchandise.  Therefore, I issued the adjustment, which totaled $325.00 with tax, and will appear on your April 2011 billing statement for your Macy’s account ending in 0730.  The adjustments offered, including the gift card, now total $964.00.  Although you experienced additional problems after December 30, 2011, please understand that Macy’s will not offer additional discounts or gift cards.  Please be advised that you still have the option to return the merchandise for a full refund, minus the adjustments that posted to your Macy’s account.  This offer is available to you until April 15, 2011.

Ms. Martinez, I know this is not the resolution you were seeking, but I hope you can understand our position on this matter.  We have made several good faith gestures in an effort to reach an amicable resolution and I am truly sorry if you feel otherwise.  If I can be of any further assistance, do not hesitate to contact me at the telephone number listed below.

Sincerely,

Leann Taylor
Macy’s Executive Office
1-800-227-0859 Extension 73442

Belle Nails and Spa

Belle Nails and Spa – Four Stars Out of Five Stars

Review based on 1 experience

1950 Market Street, Suite G
Concord, CA 94520
(925) 680-8880

3/23/2011

I’m a bit embarrassed to admit it, but I found this place on the ever dreaded Yelp. Yes, I used Yelp to find something and I’m pretty ashamed of it. But let’s not sweat the small stuff.

Now, despite them advertising a Mani/Pedi Combo for $28 on Yelp, I (for reasons unbeknown to me) ended up with a $45 “Spa” Mani/Pedi Combo. It added a sugar scrub and paraffin wax and though it felt amazing it isn’t something I’d go for again.

Because I had two girls working on my nails at once, the process went by quicker (which considering they call themselves a spa wasn’t an attractive quality) and I had to tip double. On top of that, I think the girl doing my pedicure was in a bit of a hurry and because my feet really needed some scrubbing attention, I was quite disappointed in her. But, the girl doing my nails? Amazing. She was nice, friendly and spoke perfect English! Amazing!

The surroundings were nice, the foot bath had rose petals and lemon, the warm towels were lightly scented as was the wax, the TV had subtitles and the radio wasn’t playing anything annoying. I quite verily enjoyed myself.

So, in the end, I spent WAAAY more than I wanted to but my hands, arms, feet and legs are silky smooth and they’re nicely painted. Next time, I’ll just stick with the regular mani/pedi and feel better about it in the end.

Starbucks Coffee

Starbucks Coffee – One Star Out of Five Stars

Review based on 10+ experiences

Foothill & City Center – Hayward
22288 Foothill Blvd.
Hayward, CA 94541
(510) 888-0447

3/8/2011

I’ve been in a bitchy mood lately. But this experience just topped the cake, so here’s what I sent to corporate while I froze my nips off while wearing several layers and my winter coat:

I have visited this location multiple times this winter. I was here today for three hours and noticed that every time I am here, so is the AIR CONDITIONING. I asked about it this time and was informed that it is always on and there is nothing they can do about it. I find this utterly unacceptable as it causes one to be extremely uncomfortable and want to leave as soon as possible. Is this your intention? If so, goal achieved. If not, why are the girls working here unable to make the environment a comfortable one? I’ve sat in this location many a days, shivering due to the high powered A/C unit that is going. Please let me know, as if this is standard practice to create and uncomfortable environment for your customers, perhaps I should look to patronize another coffee shop.

Regards,
Andy Xxxxxxxx

Here’s the response I got:

Hello Andy,
Thank you for contacting Starbucks Coffee Company.
I will be glad to forward this info over to the district manager sir.
Providing a clean, comfortable and inviting atmosphere is very important to us.  I’m sorry that this wasn’t evident during your last visit.  To make sure that the appropriate actions are taken to address this issue, I will share your comments with the management team that oversees this location.

To invite you back into our stores, I have arranged for some free beverage coupons to be sent to you.  I hope you will have the opportunity to enjoy them soon.

If you have any further questions or concerns, please don’t hesitate to contact us at http://www.starbucks.com/customer/ or call 1-800-235-2883 to speak directly with a Customer Relations representative.

Sincerely,
Damian V
Customer Relations Representative
Starbucks Coffee Company

The thing I want to know is what is with that second sentence? Assuming the improper structure of that sentence requiring a comma after ‘manager’ was on purpose, is this man is calling me ‘Sir’?? Seriously, when did I become a man? Why does everyone assume that because I sign my e-mails, ‘Andy’ it automatically makes me a man? Andy is short for MANY female names such as Andrea and Amanda, so why the rude assumption? He could have left that off and still sounded just as pretentious. In the end, they better have fixed that stupid A/C unit issue.

College of Marin

College of Marin – Two Stars Out of Five Stars

Review based on 4 years experience

835 College Avenue
Kentfield, CA 94904
(415) 457-8811

Updated: 3/7/2011

So, the reason I’m updating this is that I received my “diploma” in the mail last month. I use quotations because it is the loosest form of the word. My Associates of Arts Degree was printed on what is technically called “20# paper.” If you’re like me and don’t know what that means, the following is for you:

The number refers to the weight of the paper. The higher the paper weight, the thicker the sheet of paper. Higher weight paper is more durable and has a more substantial feel. It also allows less light to pass through. Standard 20# paper is used for everyday printing and copying, and for high-volume needs. Heavier paper is used for presentations and other applications where quality is important.

Essentially, my college got cheap on me and printed out my diploma, that I had worked my ass off for 4 years to obtain, on the cheapest paper they could find which ended up being the shit already in the fucking printer. Then, because it was already so cheap, they didn’t bother embossing it or signing it. That’s right, the signatures on my fucking diploma were printed and so badly done, that they’re pixelated.

Of course I called them up immediately to find out what the fuck was going on because it was also crumpled when it finally got to me, despite the stupid little sticker on it that said ‘Do Not Bend’. That’s what happens when you print something IMPORTANT on cheap-ass paper. The first time I called (2/25/2011) the bitchy and menopausal woman I eventually spoke to was on vacation. I left a message and awaited a call back from her which I expected 2/28/2011. The day came and by the late afternoon, still no call, so I called back. Left another voicemail. An hour later and still no call back. So I called again, finally I got someone on the phone (which turned out to be the Dean’s secretary) and after a long dispute between the two of us regarding the quality of the paper used and the cheap nature of the overall print job, her excuse of budget cuts, my willingness to PAY THEM for a decent looking diploma and her getting her panties in a bunch when I asked her wouldn’t she be embarrassed if that’s all she had to show for all her hard work and her unwillingness to answer such a simple question, I finally asked her to have the Dean call me directly. She got all butt-hurt over that and despite me asking her when I should expect a call back from him, and her dumb ass saying she just didn’t know, (a good secretary would, not a great one, just a good one, even a run of the mill one would know when her boss would have time enough to call a person back) I was hung up on.

That was Monday 2/28/2011, today is Monday 3/7/2011 a whole WEEK later. Bitch still hasn’t had him call me back. Talk about incompetent! No wonder the diploma looked like shit, look who’s running the joint!? Idiots like her should be fired, then we would have the money to print out a diploma on $0.25 paper that is worth while. I finally called them again late this afternoon only to find Ms. Menopausal is on vacation AGAIN. How does this bitch afford so many vacations? No wonder nothing gets done and no one calls me back. She’s never there! I finally got the school President’s secretary and explained the situation to her (as she breathed heavily in my ear… eww). Unfortunately she wasn’t genuinely apologetic and feigned that she didn’t know when anyone would call me back (I told her, as long as it’s not another week). Funny enough, she had the audacity to tell me everyone there is super busy. Really? Obviously not so busy that Capt. Bitchy Pants can take several vacations. Besides, who the fuck isn’t busy these days? I go to school full time, I work full time, I care for my disabled Veteran father, and I, at times, have a 3 year old nephew to care for, so don’t tell me you’re busy. At least you’re being PAID to talk to me. How do you think I feel!?

I really do think I need to go in to see what the fuck is going on. That’s seemingly the only way to get through to these office bitches.

We’ll see where this goes.

1 Previous Review

5/15/2010 – (Four Stars)

I have to say, I like this college. Like all things in life, it is hit and miss when it comes to things like class availability and teacher compatibility. But I did enjoy my time here.

I like the campus and the overall set up. It’s best on sunny days.
I don’t like the bookstore or the prices of books but it does help when you’re in a jam to get a last minute text.
I like most of the teacher’s I’ve had, even the tough ones. ;)
I don’t like how far away it is (it costs me on average $20 to get here every day, but compared to Solano Community College it is WELL worth it).
I like the fact that I can get Admissions and Records on the phone and they will do their best to answer my question and even ask around while still on the phone without having me come in.
I don’t like the price of parking or the recent lack thereof. But my last semester there, I only paid $3 to park and I was there three days a week (shhh, don’t tell anyone!).

In the end, it’s a good community college but like I said, everything has problems and this college is not without theirs. I believe, as it has been stated ever so eloquently, that the college is still in limbo when it comes to its accreditation, but don’t take my word on it. So, come, but remember, although it is community college, you’re not in high school anymore.

P.S.
A short list of my favorite teachers:
Shaquam K. Edwards: Child Development
Michael E Chaille: Jewelry Design I
Jeannette M. Leighton: Elementary Sign Language I
Michael E. Brailoff: Intro to Psycology & Abnormal Psychology
James Tipton: Creative Writing I
David R Rollison: Survey of World Literature I & II
Lawrence M Tjernell: Short Fiction
John A. Sutherland: Survey of American Literature I
Robert A. Proctor: Introduction to the Government of the United States

**Just a note, after looking over all the classes I’ve taken, I don’t see any consistency or “Major” direction. I mean, I know what I majored in, but from all that, does anyone outside of my immediate life know? Just thought it was interesting.**

Screen and Sweep Guys

Screen and Sweep Guys – Four Stars Out of Five Stars

Review based on 3 experiences

2101 Mecca Court
Fairfield, CA 94534
(707) 399-7692

Updated: 3/5/2011

I’m putting today’s date because I can’t, for the life of me, remember what day last month I did all this. I need to keep better notes of these things.

During the month of January I went and saw my grandparents in Bolinas A LOT. I also started doing some things around the house for them because well, they’re in Bolinas and it’s hard to get into town to do things. When I found out they needed all the screens in their home replaced, I said that I had just the place to go. So, I took out three of the seven that needed replacing (2 small, 3 medium, and 2 large) and took them back over the hill with me.

The next week when I called The Screen Guys to inquire about the screens the first few times I kept getting some girls voicemail and I wasn’t sure if I had the right phone number. Turns out they were moving their ‘offices’ and had the phone calls forwarded to the receptionist’s cell phone. Not good, but whatever.

When I finally did get a hold of them I was able to ascertain that for the 7 screens I needed, it would cost $35 a screen ($245 total for those of us who aren’t math majors). When I asked if I brought them in (instead of them coming out to me) if I could get a discount, they agreed and knocked it down to $30 a screen. Sweet, it was like getting a screen for free. So, eventually they were dropped off and completed the same day. They came out looking great and fit like a glove. My grandparents loved them, even more so because I told them it only cost $100 (like they need to be paying $210 for window screens, they need that money for more important things, like medication). Of course they didn’t really believe me, but I couldn’t get away with it being free and this was the next best thing. Besides, if I try to pay for things they threaten me with that whole “then we won’t let you help us out” which they know gets my goat, hence the $100.

Oh yes, back to The Screen Guys. They’re getting better and better as the months progress, but hopefully I won’t be needing them any time soon. :)

2 Previous Reviews

8/4/2010 (Three Stars)

So, we used Screen Guys again. When we moved into our new home two screens on both the spare bedrooms were missing. We called Screen Guys and they came out in a timely manner and quickly put in two screens for $75. Thankfully, we didn’t have the same problems of scheduling with them as we did the last time we used them, but they are still a bit pricey. Yet, for a quick fix, they did the job with no frills or fuss.

5/10/2010 (One Star)

Unfortunately our experience with the Screen Guys was not all that different than Cyber B.’s (of Yelp). We had them come out and take three of our window screens to be replaced Wednesday 05/05/10 and were told that the new ones would be ready to be installed on Friday 05/07/10 but also that they would call Thursday 05/06/10 to set up an appointment to come out and install them. Thursday came and went, no call. Friday comes and at 5PM we finally call them to see what the deal is. The screens were not ready and they said they would actually be ready Monday 05/10/10 and would be installed at noon on that day.

Unfortunately for me that meant suffering through the stifling hot weekend with the inability to open my window without my cats and dog jumping out the two story window and the bugs and birds come in. I wish they at least had the foresight to leave my damaged screen for me because at least then I could have had my window open halfway for a bit of a breeze but no, I suffered and they didn’t bother to offer a discount or an apology.

All in all the screens look okay, but their business practices are in need of some major overhauls. In the end (with tax) we paid $113.79 for three screens and somehow I feel I could have gone to the local hardware store and done it myself for less expensive and just as good. Oh well, all in a days learning experience.

Cacique Intimates

Cacique Intimates – Three Out of Five Stars

111 Sun Valley Mall #B131
Concord, CA 94520
(925) 825-9324

Review based on 3 years experience

2/23/2011

Full Coverage Unlined Back-smoother Bra – One Star


Pros: no back fat!
Cons: poppage!

So Close to Being the Greatest Bra…. But so far to go. The back smoothing part is AMAZING. But I’ve read that it doesn’t last (which is a shame). But what I have an issue with is the front. They spent so much time in the back, they forgot about the front! Now I’ve been a 38H for years now, but for whatever reason, Lane Bryant/Cacique does not realize that MATERIAL is needed to keep your breasts from doing that dreaded double boob pop out. These bras do just that. Despite being called FULL COVERAGE, once you start moving (and I don’t mean exercise, I literally mean moving, like putting on a shirt) your girls start popping out. HOW EMBARRASSING!!! I compared the size of the cups of these to my other Cacique bras and noticed a considerable material difference. I don’t want granny bras that come up to my neck, but I do want coverage, especially if that is what the bra promises and if they were to realize that us bigger breasted girls need this coverage to keep our girls in check, then they’d have winners all over. But until then, they’re still in the planning stages of a great bra.

Lace Full-Coverage Bra – Two Stars
Pros: there’s coverage!
Cons: they lose elasticity!

Once again, so close to being one of the greatest bras, but so far. On this one, they only focused on the front. Just enough coverage without being a granny bra. But the back? Ugh, over time it becomes loose and rides up and don’t even get me started on the ‘back fat’. I own 8 (yes 8, every year at the buy two get two event I stock up but this year was the back-smoother debacle and I ended up with zilch to add to my failing collection). I have two in black, mocha, and sugar, one in blue, and one in red. Unfortunately, they all ride up. 4 of them are only a year old and 4 are two years but either way, none of them should be doing that! Also, 1/2 of them squeak. You heard me right, the under-wire in 1/2 of them squeak and drawing the wrong kind of attention to my breasts. All in all, they’re inexpensive and serve some sort of purpose and they do come in my size (38H) although at times I wonder if I haven’t grown in that area (what does come after H??!).

I’ll just have to wait for next year’s ‘Buy Two Get Two’ event and until then, suffer with the 8 I have. I think I’ll just resort to wearing custom made corsets. Anyone know someone? ;)

Papa Murphy’s Take ‘N’ Bake Pizza

Papa Murphy’s – Two Stars Out of Five Stars

Review based on 10+ experiences

1070 North Texas Street
Fairfield, CA 94533
(707) 425-1200

2/18/2011

The following details what I sent to corporate:

Unfortunately, I am not sure if it is the service that is what is causing this particular store to be serving up sub-par pizzas. We have gone here many times in the last several months because of the reasonable prices for good pizza. But the quality of the pizzas have been falling and this last night was just appalling. We are not sure if it is protocol or if the overhead is bad or if the staff is just not paying attention but the amount and distribution of toppings (and in the case of our stuffed pizza, fillings) are extremely sparse and either all in one spot on the pizza or not there at all. We had ordered two stuffed pizzas with mushrooms, artichokes and sun-dried tomatoes. On the top of one of the pizzas was mushrooms and sun-dried tomatoes but on the top of the other was just mushrooms (both had a small portion of cheese). The inside of the pizza barely had any artichokes and we found that all of the sun-dried tomatoes were piled near the crust making for two very unfortunate pizzas. We had noted that the two girls and one boy working that night were quite young but we did not realize that their flirting and greenness would lead to such an experience. Of course, also, this is not the first time the pizzas were lacking in the toppings. Please let us know what is going on. Is it customary to skimp on toppings or is it this location? We used to frequent the Novato, CA location before we moved and NEVER had any topping issues there, but it has been over 10 years.

Regards,
Andy

2/23/2011

Here’s what I received through e-mail today:

Andy,
I am not pleased about the inconsistent quality you have been seeing when you have purchased pizza’s with us. I want you to be able to expect a consistent product every time you visit us. I know we are capable of making your pizza’s the way you want them with the quality you have come to expect.I am sure that we can fix the issues you have been having and make you great pizza’s every time you order. I would like to give you two stuffed pizza’s for free and make sure personally the are what you expect. I would love to take care of this for you. please call me at the store when you are ready.
Thanks,
Jim Womble
Manager

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